LAST UPDATED: March 27, 2026
In this Privacy Policy (“Policy”), we describe how Spectator Health Inc. (“Spectator Health”) collects, uses, and discloses information that we obtain about visitors to our website www.spectatorhealth.com and other related internet properties where this Policy is posted (the “Site”), users of our desktop application (the “Portal”) and companion mobile application(s) (the “App”, and together with the Portal, the “Platform”) and the services available through our Site and Platform (collectively, the “Services”).
By visiting the Site, using or downloading the Platform, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Spectator Health Terms of Service are incorporated by reference into this Policy.
We collect information about you directly from you and from third parties, and automatically through your use of our Site and Platform. The information we collect from you depends on how you use our Services.
Information We Collect From Website Visitors. If you choose to contact us through our Site, we will collect your name, email address, phone number and the content of the message that you send to us. If you request a demo through our Site, we will ask you for your name and email address so that we can provide you with that demo and other information regarding our Services.
Information We Collect Automatically. We automatically collect information about your use of our Site, and Platform through cookies, web beacons, and other technologies, including technologies designed for mobile apps, and we may combine this information with other information we collect about you.
When you visit our Site or use our Platform, we may automatically collect:
Please see the section “Cookies and Other Tracking Mechanisms” below for more information
Information We Collect in Our Capacity as a Service Provider of our Platform
We receive information about individuals who our customers authorize to use our Platform, including caregivers, in our capacity as a service provider to those customers. For example, our customers will provide information about caregivers or pharmacy users who access our Platform to process prescriptions at a customer’s request, such as their name and email address, so that we can create log-in credentials for the users. We may also request additional information from users to create those accounts. Where our App allows users to authenticate to the App using facial recognition technology, this technology is provided by Apple, and Apple’s privacy policies apply.
We use and share information about Platform users in accordance with the contractual terms with our customer and the customer controls the functions that it wants to use. We share the information that we collect in our capacity as a service provider in accordance with the terms of our agreement with our customer and as described below.
If you are a patient, the privacy practices related to the information that caregivers enter about you into the Platform (including images of you that your caregiver captures using our Services) are covered by our customer’s (who is your care provider) privacy policy and not this Policy. If you have any questions about the information collected from you as a patient and how it is used and shared, please contact your care provider facility.
We use your information, including your personal information, for the following purposes:
Spectator Health offers SMS (Short Message Service) text message notifications as an optional feature of our Services. This section describes our practices regarding SMS notifications.
If you opt in to SMS notifications, you may receive transactional text messages related to your use of our Platform, including:
We do not send marketing, promotional, or advertising messages via SMS. All text messages are transactional in nature and directly related to your use of our Services.
SMS notifications are disabled by default. You must explicitly opt in to receive SMS notifications by enabling the “Receive SMS notifications” setting on your profile page within the Platform. By opting in, you consent to receive transactional text messages at the phone number associated with your account. You must have a valid mobile phone number on file to receive SMS notifications.
Your consent to receive SMS notifications is not a condition of using our Services or making any purchase.
You may opt out of SMS notifications at any time by:
After opting out, you will receive a one-time confirmation message and will no longer receive SMS notifications. You may opt back in at any time through your profile settings.
For assistance with SMS notifications, you may reply HELP to any message you receive from us, contact your facility administrator, or reach us using the contact information at the end of this Policy.
Message frequency varies based on care team and portal activity. Standard message and data rates from your mobile carrier may apply. Spectator Health does not charge any fee for SMS notifications.
SMS notifications are supported on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
To provide SMS notifications, we collect and use your mobile phone number and notification preferences (opt-in status). We log message delivery records for service reliability and audit purposes. We do not share your phone number with third parties for their marketing purposes. Our SMS service provider (Twilio, Inc.) processes your phone number solely to deliver messages on our behalf, subject to their privacy policy and our data processing agreements.
We may share your information, including personal information for the following reasons:
We also share information in the following circumstances:
We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).
Cookies. Cookies are identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse some areas of the Site, but some features may not function.
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).
Our Site and Services may contain links to third-party websites. Any access to and use of those linked websites is not covered by this Policy, but instead is covered by the privacy policies of those third-party websites. We are not responsible for the information practices of those third-party websites.
We have implemented precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, but no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account through unauthorized password activity.
You may modify personal information that you have submitted by logging into your account or by emailing us using the contact information included below. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
We collect payment and billing information when you subscribe to our Services. This includes your name, billing address, and payment card details.
Payment processing is handled by Stripe, Inc. Your payment information is transmitted directly to Stripe via encrypted connection and is subject to Stripe’s Privacy Policy and PCI-DSS security standards. We retain only:
We use this information to:
We do not sell payment information to third parties.
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete that information from our systems.
If you have questions about the privacy of our Services or would like to make a complaint, please contact us at info@spectatorhealth.com.
This Policy is current as of the Last Updated date above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and Platform. If we make any changes to this Policy that materially affect our privacy practices related to the personal information we have previously collected from you, we will try to provide you with notice before making the change by highlighting the change on our Site and Platform.
© 2026 Spectator Health. All Rights Reserved.
